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Shipping & Return Policy

How to check my TRACKING NUMBER ?

We'll usually update order status AFTER 9:30 pm on the date of post out and you will be notified via email when your order is updated with tracking number & other delivery information. Please follow the steps as below to retrieve/get your tracking number for your order:

1. Log in to your account
2. Under ‘My Account’, select ‘My Orders’, select ‘Order Shipments’. In the ‘Order Shipments’ section, you are able to view your ‘Tracking Number’.

Information / References POS LAJU

For more information, please call PosLaju through:

- Online shipment tracking (Semak status kiriman): http://www.poslaju.com.my
- PosLaju Centers -> http://www.poslaju.com.my/contact-us/?id=1

# Notes of delivery :-
Please expect the delivery within NEXT 2 - 3 working days from the date of post out, anytime during working hours.

We can't promise the exact date & time of delivery as it's all depending on the courier's arrangement. Unexpected delays of delivery may happen occasionally by the carrier.

Please follow up the delivery with the courier company (not us) by calling them or online tracking at their website if you still don't receive your order within 5 - 7 working days from the date of post out.

We will not be responsible for any delivery problems or delays due to incorrect or incomplete of delivery address given by the customer. The customer shall be responsible for the cost to resend the package that is undeliverable and returned by the courier service.

# Fee On Returned Parcel Due To Non-Acknowledgement / Non-Collection / Incorrect or Incomplete Shipping Information :-
Should your parcel not delivered, courier companies will require you to do self-collection at their branch. This is a very standard procedure and normally you will be given 7 working days to collect your parcel. Please bring along the original Shipment Tracking Document sent to you by Post Laju if you need to self-collect for your parcel..

If your parcel was returned due to non-collection/acknowledgment, incorrect/incomplete shipping information that registered by customer or parcel refused by the customer upon delivery, we do charge a FEE of RM10 if you want us to resend the parcel again for parcel below 2kg.

As for parcel above 2kg, please refer to the Shipping Rates Table. Refund is not acceptable as goods sold are not refundable.

Shipping time / When can I receive my order ?

We'll post out the order within 1 - 2 working days upon receipt of payment. Standard delivery time is 2 to 3 working days via courier service. We post out orders from Monday - Friday.

We do provide the service of COD (Cash On Delivery), meeting up with the customer at the agreed location. Kindly make your appointment through 013-6681001 WhatsApp, Wechat, SMS or phone call after payment is made.

All orders with in-stock items will usually dispatch/post out the same working day (Mon - Fri) if payment is notified & received or cleared (IBG/GIRO) before 10:00 am. The shipping/tracking number will be given in the evening (usually, after 9:30 pm).

Please expect the delivery within NEXT *2 - 3 working days. Order & payment that is notified, received or cleared after 10:00 am, we will arrange to post out the NEXT working day.

What is the standard postage/delivery charges ?

We do provide free delivery for all orders in West Malaysia (WM) for orders above RM50 and below 2kg. For parcel above 2kg, kindly refer to the Shipping Rates Table.

However, we do charge a fee according to the Shipping Rates Table for delivery to the East Malaysia (EM - Sabah, Sarawak & Labuan; PosLaju Only)

Notes :
Additional delivery charges may apply to those heavy & bulky packages (eg.: doll & realistic vagina with total weight above 2kg). Please refer the product's page for more information about its delivery charges.

My package held in customs? What should I do ?

There is a probability of your packages may be delayed due to customs clearance (delivery from West Malaysia to East Malaysia). In this case, it is beyond our control whether your package is held or delayed in customs or not.

By placing an order with us, you have acknowledged to bear the risks that your package may be held at customs and we will not be held responsible for any lost, stolen or confiscated of packages once they have reached customs. "Buy at your own risk".

We cannot be held responsible for packages held in customs. Therefore, it will be the customer's responsibility to claim and recover packages from customs and pay any additional customs fees, duties, additional taxes, and any other encumbrances incurred from the shipping of our products.

Return Policy

We will check all products and ensure they are in good condition before we send them to you.
When you receive your parcel, do an immediate check on product received to make sure product is functioning.

All items (eg, electronic-function products) are checked thoroughly in working condition before we dispatch it.

We are unable to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.

However, if you feel that your product is faulty, do notify us within 24 hours through (013-6681001 WhatsApp / Wechat / SMS / phone call) from the date you receive your product. We will advise you accordingly.

Items Applicable for Return

Incorrect products: Products shipped are mismatching on what you've ordered.

For faulty products, we offer a 24 HOURS REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however through our high level of customer service, we will always endeavor to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.

Please note that standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty product.

Items Non-applicable for Return

Customer changes one's mind of the item.

Customer induced fault or damaged (eg, user's fault eg., mishandling, dropped, misuse or improper application of the products, ...etc)

Note, all electronic-function products are batteries-tested & checked thoroughly in working condition before we dispatch it. Playful2Night.com reserves the right to conclude if the damage is induced by manufacturer or user's fault.

Check the package/parcel condition before signing & receiving it. Do not receive it if parcel's packing is obviously broken, severely dented or any damages with impacted marks. Playful2Night.com will not responsible for any damages if the parcel's packing is obviously broken, severely dented, damaged with impacted marks are found after signing & receiving from the courier.

Other criteria for item non-applicable for return:
1. Product's color is not as expected (Color: Not Fix)
2. Incorrect storing method, i.e. in the damp environment.
3. Exposure to too high or too low temperature.
4. Any alteration was done to the product.
5. Dirt cause by food and drinks.
6. Any exchange is done without contact our customer service.
7. Any product returned with incomplete packing and accessories.
8. The tag was removed and wore item.

Deadline for Return

Must report immediately (by 013-6681001 WhatsApp / Wechat / SMS / phone call) within 24 hours upon acceptance of delivery. Therefore, it's important to check or battery-test your item(s) once you've received it. We will explain the return procedure through (013-6681001 WhatsApp / Wechat / SMS / phone call) within 7 days of reporting.

All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We'll come back to you within 7 days upon receiving the return products.

Playful2Night.com reserves the right to conclude if the damage is induced by customer fault or not.

If you have any questions concerning our shipping & returns policies, please write-in to us by contacting us through 013-6681001 WhatsApp, Wechat, SMS, phone call.

Playful2Night.com reserved the rights to make an adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under the instruction of manufacturers or distributors and errors in advertising.